Frequently Asked Questions
What is the Lee Valley Big 50 about?
We’re marking 50 years since Lee Valley Regional Park began. What better way to celebrate than winning fun, free experiences across the 26 mile long park? There are over 900 tickets up for grabs. Cycle at Lee Valley VeloPark, raft the rapids at Lee Valley White Water Centre, tour Myddleton House Gardens or make a weekend of it with a stay in one of our campsites – including our brand new untamed Almost Wild campsite. Win a hotel room for four at a nearby Marriott hotel, an electric boat trip at Lee Valley Boat Centre or see world class sport at Lee Valley Hockey and Tennis Centre.
What are the rules for applying for tickets?
Just log on, browse and select! Check out our full terms and conditions.
What happens if I forget my account details?
If you have forgotten your password for your account, simply click on 'Login/Register' on the homepage and then click on the 'Forgot Your Password?' link on the login page. You will be asked to enter the email address used when creating your account. An automated email will be sent to this address, if it is in our database, containing a password reset link. You will then be able to reset your password.
How do I apply for a ticket?
To apply for tickets for the Lee Valley Big 50, you first need to create an account, or if you already have one, you need to log into the site. This can be done through the ‘login / register’ link at the top right hand side of the page.
Once registered and logged in, just scroll through all the offers we have on our site and click ‘apply’ for tickets for wherever you fancy! Remember, you can browse for attractions by category or search by location or name. Please make sure you are free on the dates you are applying for tickets as they are limited.
The ‘My Account’ link at the top right hand side of the page will show you a record of all the tickets you have applied for.
Please remember if successful in the ballot you will need to have access to a printer to print out the tickets.
How many tickets can I apply for?
You can apply for tickets to as many attractions as you like! Each ticket is normally valid for one or two people (please note that for some attractions, different numbers of people may be covered by each ticket, so please check carefully), and some venues have multiple ticket offers, so you can apply for each type of ticket available. Also check the validity dates – they vary from venue to venue. You will not be able to apply for the same type of ticket multiple times, but there's so much to try you'll be spoilt for choice! The more attractions you apply for, the more chance you have of winning a day out. You never know which tickets you will win, as the tickets are all allocated at random to winners, so make sure you apply for any tickets you like the look of - and don't be afraid to try something new!
Please note tickets cannot be sold.
How are tickets allocated?
At 5pm on Monday 15 May, the website will close for applications. A ballot will then be drawn, randomly selecting winners from all those who have applied. If you are successful for one attraction, you will be removed from the ballot for any other attractions you have applied for.
You can only win one ticket per household, in order to give as many people as possible an opportunity to enjoy the Lee Valley Big 50. You will receive an email to confirm if you have been successful or unsuccessful in the ballot. If successful, you will be sent an email with a link to your ticket, which you must either print or save to your phone/tablet and take along to the attraction with you as proof of your success.
What if I cannot use my tickets or can I access returned tickets?
We understand that sometimes, due to unforeseen circumstances, you might not be able to use your tickets any longer. In order to give this opportunity to somebody else, you will be able to return your ticket by logging into your account on the Lee Valley Big 50 site. This will return your ticket to the ballot, and it will become available for any other registered user to claim through the website on a first come first served basis. Tickets for other attractions may therefore become available after the initial allocation has been made, so keep checking back on the site!
What if the weather is bad?
The tickets have different dates by which they need to be redeemed. We advise participants to wear suitable clothing and footwear and check the weather/travel conditions beforehand. If due to circumstances beyond a venue’s control, such as severe weather, they have to close over the Big Weekend they are not obliged to offer an alternative date, so please liaise with them direct for guidance.
What do I need to do before I visit the attractions?
- Check the terms and conditions of your ticket for the Lee Valley Big 50
- Many require booking in advance, so please do so
- Check the date and opening times of the attraction on your ticket
- Check the weather and travel conditions. We encourage people to travel by public transport where possible
- Remember to print off or save an electronic copy of your ticket and bring it along with you, along with identification, as attractions may ask for this.
Who to contact?
If you have any queries regarding your ticket, please contact Big50@leevalleypark.org.uk
For all technical or account queries please contact email@example.com